My previous story on
stolen checks and Wells Fargo
made it on

Digg
and Reddit,
which resulted in a thorough pounding of my Web site.

The story in numbers:

  • Number of page views:  about 80,000
  • Diggs:  1971 (beating my previous record on my Why
    Ruby on Rails won’t become mainstream


    846
    ).
  • Blog comments:  190 (still trickling through).
  • Digg comments: 180.
  • Reddit points:  441.
  • Reddit comments:  110.
  • People who called me a moron:  a lot.
  • People who said that just because I work at Google doesn’t mean I’m not
    a moron: 1.
  • People telling me I shouldn’t be using checks:  not sure, but I bet
    most of them do not live in America (we unfortunately still need checks for
    too many things in this country).
  • People telling me not to switch to Bank of America:  a high enough number
    that Bank of America should probably consider improving their customer
    support.
  • People telling me not to switch to Bank X or Y:  at least one per
    American bank (don’t we all have at least one horror bank story?).
  • People telling me to switch to a credit union:  quite a few.
  • People telling me not to switch to a credit union:  none
    (there’s probably a lesson there).
  • People actually getting the point of my post, which was to say that
    whether I report six or seven stolen checks, I should get the equal amount
    of protection from the bank:  distressingly few.

Right now, I’m pondering the following puzzle:  if you happen upon my
post and you read through the hundreds of comments, you can’t really miss the
fact that a lot of people have already advised me against switching to Bank of
America.  What could possibly compel you to add comment #190 saying the
same thing?

And finally, I’d like to end on two positive notes:

  • I received an email from a Wells Fargo executive telling me they would
    be addressing the problem I mentioned very soon.
     
  • As I was following the progress of the opening of my Bank of America (BofA)
    account on their Web site, I noticed that it was possible to chat online
    with a representative.  It was Friday night, so I can’t say I even
    thought it remotely possible to be able to reach anyone at any financial
    institution, be it BofA, Wells Fargo or any other bank, so this left me
    quite impressed.  I initiated the conversation, reached someone after a
    few minutes, and after verifying that it was indeed a human being, I was
    able to ask a few questions on the status of my new bank account.  The
    person was very friendly, had impeccable spelling and answered all my
    questions satisfyingly.

Of course, it’s easy to get impressed with the new girlfriend after getting
out of an ugly relationship, but this is definitely convincing me to give BofA a
shot.  If anything, I already know for a fact that their online support is
light years ahead of Wells Fargo’s.

Here’s to a hoping for a better banking experience for customers and banks alike.