I was trying to pull the record for my trip last week from Travelocity, which
is the site I used to make the reservation. Since I was receiving a "trip not found" on the Web site
when I typed the trip ID, I decided to call them. After thirty minutes on
hold (thank goodness for headsets), I finally reach a Real Human Being and I
explain my problem.
"I am trying to pull the record for a trip I made last week but I can’t
"That’s normal, it’s an old trip."
"You don’t keep records of past trips?!?"
"We do, but we don’t give access to this functionality."
"It’s not needed."
"Well, I certainly need it now, and your competitors and other Web
sites keep track of past orders for the convenience of their users…"
"… <silence>… Would you like me to email you a copy of your receipt,
"Yes, that would be great." <sigh>
Some companies really don’t get it.